Due to the freely definable input fields and the possibility to define selection-dependent distribution profiles (recipients), the support case is always transmitted to the right place.
The input fields can be freely defined and can be displayed or hidden as required. This increases the clarity for the user and improves the quality of the data received.
For the transmission of the support case the send types MAPI, SMTP, ServiceNow and Jira are available.
In addition, it can be defined which technical information such as operating system, IP address, computer name, client name, telephone number, any Active Directory attributes should be determined.
The configuration file (XML) created by the IBI-helpMe Admin is made available to all IBI-helpMe clients. This can be done via the file system or via a web server. To ensure the integrity of the configuration file, it is signed. In addition, the configuration file can be hidden if required.