With the freely definable input fields and the possibility to define selection-dependent distribution profiles (recipients), the support case is always transmitted to the right place.
The input fields can be freely defined and can be displayed or hidden as required. This increases the clarity for the user and improves the quality of the data received.
To transmit the support case the delivery types MAPI, SMTP, ServiceNow, Jira, Cherwell and TOPdesk are available.
In addition, it can be defined which technical information such as operating system, IP address, computer name, client name, telephone number, any directory service attributes (Azure Active Directory or Active Directory Attributes) are to be determined.
The configuration file (XML) created by the IBI-helpMe Admin is made available to all IBI-helpMe clients. This can be done via the file system or via a web server. To ensure the integrity of the configuration file, it is signed. To meet the highest data protection requirements, the configuration file can be certificate-based encrypted as needed.