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If there is any one secret of success, it lies in the ability to get the other person’s point of view. Henry Ford

Rescue is close at hand,
in just two clicks a user problem is turned
into a completed ticket!

Das Zentrum für Labormedizin St.Gallen ZLM setzt IBI-aws für die zielgenaue und schnelle Anwenderinformation ein.

Für die zielgenaue Anwenderinformation vom Service Desk zum Endanwender setzt das ZLM St. Gallen auf...


The rescue for your users, anytime and anywhere


without specialist knowledge

A user can start a support case anytime, anywhere, without specialist knowledge just by clicking on the
lifesaver” ring.

All of the system data necessary for support is automatically logged and a screenshot is taken. The support case is then always sent to the right address automatically. Time-consuming queries become a thing of the past.